The Top Three Automation Predictions For 2025

Cognitive control Latest research and news Out of all the AI agent discussion, businesses will find only moderate success, mostly in less critical employee support applications. GenAI’s ability to create autonomous, unstructured workflow patterns and adapt to the dynamic nature of real-world processes will have to wait. Sustained interest and experimentation in AI will support […]

Philippines’ Call Centers Navigate AI Impact on Jobs

Next Time You Hear Someone Say AI Will Replace Call Center Agents, Run Today’s iterations stand in stark contrast to the robotic versions of the not-so-distant past. Much more conversational in its approach, the automated tool can recognize and respond to a wide range of statements or requests. In 2022, the energy saved amounted to […]